SECURITY
All Saints Fine Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
SALES TAX
All orders shipped to personal addresses will be charged state sales tax. Many states now require All Saints Fine Cigars to collect sales tax on their behalf for purchases made through our website. Please note that if you are not charged sales tax by All Saints Fine Cigars then any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
PAYMENT
We accept Visa, MC, AMEX and Discover.
SHIPPING POLICY
We charge the following rates for all ground packages:
- $0 – $50.00 = $9.99
- $50 Or more = Free Ground Shipping
- Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd day Air, or 3-day select via UPS.
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as well. *See the UPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, All Saints Fine Cigars may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.
RETURNS/EXCHANGES
All Saints Fine Cigars guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of: 2063 Dellwood Dr NW, Atlanta GA 30309. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at (386) 566-6514. We will promptly arrange for its replacement.